Any approach may have the potential to develop into a complaint. For that reason it is very important to follow the appropriate procedure from the outset, so that the interests of the individuals may be safeguarded and in order to seek to identify a resolution as quickly as possible.

Therefore schools should have clear procedures for receiving enquiries and complaints and an effective mechanism for “triage”, so that they are directed to the appropriate person(s) for resolution.

The Local Authority does not consider any social networking site, such as Facebook to be the appropriate forum to raise complaints or concerns about a school. Furthermore, it is not appropriate to make personal or derogatory comments on any networking sites.

Parents are respectfully reminded that if they have any concerns pertaining to the care and wellbeing of their child, the appropriate course of action to take, is to speak to the teachers or a member of the senior leadership team in the school.

Should it transpire that inappropriate comments have been made about staff members, the school or its pupils, parents are advised that such comments may fall foul of libel law relating to malicious communications, legal action could be taken against them.

 Complaints Policy.pdfDownload
 Repeated Complaints Policy.pdfDownload
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Short Heath Junior School
Pennine Way, Willenhall,
WV12 4DS
Tel: 01902 368499

Executive Headteacher: Mrs Cathy Draper

Head of School: Miss Sarah Harris 

School Office: Ms Justine Jackman and Mrs Lindsey West