Any approach may have the potential to develop into a complaint. For that reason it is very important to follow the appropriate procedure from the outset, so that the interests of the individuals may be safeguarded and in order to seek to identify a resolution as quickly as possible.
Therefore schools should have clear procedures for receiving enquiries and complaints and an effective mechanism for “triage”, so that they are directed to the appropriate person(s) for resolution.
Short Heath Junior School
Pennine Way, Willenhall,
Tel: 01902 368499
Executive Headteacher: Mrs Cathy Draper
Head of School: Miss Sarah Harris
School Office: Mrs Lorraine Wain; Mrs Lindsey West