Any approach may have the potential to develop into a complaint. For that reason it is very important to follow the appropriate procedure from the outset, so that the interests of the individuals may be safeguarded and in order to seek to identify a resolution as quickly as possible.


Therefore schools should have clear procedures for receiving enquiries and complaints and an effective mechanism for “triage”, so that they are directed to the appropriate person(s) for resolution.



 Complaints-Policy-Sept 2018.docDownload
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Short Heath Junior School
Pennine Way, Willenhall,
WV12 4DS
Tel: 01902 368499

Executive Headteacher: Mrs Cathy Draper

Head of School: Miss Sarah Harris 

School Office: Mrs Lorraine Wain; Mrs Lindsey West